If something is damaged, incorrect or not as described, we’re here to make the next step clear and straightforward.
We want every 3Core order to feel right. Please contact us promptly if an item needs our attention, and we’ll guide you through the available options.
An item may be eligible when it arrives damaged, incorrect or materially different from its description. Contact us within 7 days of delivery with your order number and relevant photographs.
Items should be unused and returned in their original condition and packaging where possible.For hygiene and safety, personal-care, cosmetic, intimate, customised or clearance items may not be returnable unless faulty or incorrect.
Once an approved return is received and inspected, we’ll notify you of the decision. Approved refunds are issued to the original payment method where possible.
Where stock is available, we may offer a replacement for a damaged or incorrect item. Contact us to confirm availability.
Include your order number, a short explanation and photos where relevant.
support@3corecom.com →